I love the look, and its sooooo much better on my back and neck than my old cross-body work bag.
My two qualms:
1. I keep scratching my hands on the velcro strip inside the top flap
2. I didn’t love the organization of the inside pockets. Bought a felt bag organizer to put inside, and now it works better for me.

PS Did I mention it’s beautiful?

The screws that hold the handle on keep coming loose!

Currently pending my refund before I can update this request. My parcel was sent the same day I received it, and I am currently waiting on a refund as I did not use this item and I will now have to pay a $10 restocking fee. I will update this review once I receive my full refund so that it will not reflect one start forever.