Return Policy

You may return items within 30 days of purchase.

After 30 days, we’re unable to offer a refund or exchange.

To qualify, items must be unused, undamaged, and in their original condition.

All returns include a $14 per‑item restocking fee.

Once your return request is approved you will be provided a return shipping label.

To start a return request please reach out to us with your order # at support@francinecollections.com

Refund Policy

After your return arrives, we will inspect the item and email you with the approval or denial of your refund.

If approved, your refund will be processed and sent back to your original payment method.

Please allow up to 10 business days for the funds to appear.

_{Late or Missing Refunds
If your refund hasn’t posted within 10 business days of being notifed your refund was processed check with your bank before contacting us because processing times vary depending on who your bank is. If you still don’t see it, reach out to us at support@francinecollections.com.}

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