Return Policy

Return Policy  

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

All returns are subject to a $14/per item restocking fee. 

To complete your return, we require a receipt or proof of purchase.  
Please contact us if you need assistance with locating your receipt or order number. 

Once we receive your return, we will refund the applicable amount to the original form of payment. Please allow up to 10 business days for your bank to process your returned funds.  

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed. Please allow up to 10 business days for the refunded funds to return to your original payment method.

Late or missing refunds 
If you haven’t received a refund yet, first, double check your bank account.  
Then contact your financial institution, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.  
If you’ve done all of this and you still have not received your refund yet, please contact us at support@francinecollections.com

Exchanges 
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@francinecollections.com
 
Shipping 
To return your product, we will provide a return shipping label with our office address: Francine Collections, 28 School St, Branford, CT 06405, United States. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.